How much does shipping cost?
Standard shipping is $13.00 for most parts Australia wide. This includes all postage & packaging. We are a small business and the lowest charge we incur ourselves for postage alone is $10.55. This is before parcel & packaging costs as well as postage costs outside of local areas. We would love to be able to match the big guys but we simply can’t.
Please note that bulk orders & orders from remote areas of Australia may not qualify for the above rate, we will notify you before shipping your order if this is the case, and you will be given the option to pay for extra postage or cancel and receive a refund.
For International orders please contact us for rates.
Our shipping options do not include insurance cover; in the event of loss or damage during transit, Relish Mama will not be liable. Registered shipping is available and includes insurance should you require it. Please contact us prior to ordering to discuss this option.
How does free ‘Click and Collect’ work?
If you are in Melbourne and you do not need your goods urgently, you might like to pick up your order at our cooking school at Warehouse 1 / 347 Bay Rd, Cheltenham 3192. There is no charge for this service however the cooking school is not always attended and a mutually convenient time needs to be arranged. Simply click ‘in-store pick up’ at checkout and there will be no postage charges. When your order is ready for pick up, we will email or call you to let you know that your order is ready for you to pick up.
How long will my order take?
Please allow up to a maximum of 5 business days for shipping within Australia. This is an overestimation. We do ship same day ourselves and are simply adding a ‘buffer’ for once it in the hands of Australia Post.
Can I change an item in my order?
If you wish to change or cancel any item after placing your order, and before it has shipped, please contact us. We will cancel your original order and issue you with a credit voucher to use against your new order.
Please feel free to contact us for any further questions you may need assistance with.